PRIVACY POLICY

Version 1.1.3

Your privacy is important to us, so Dropinbase, owned by Dropinbase Pty Ltd and having the website URL: https://dropinbase.com/ has created the following Privacy Policy to let you know what information we collect when you visit our website, why we collect it and how it is used.

The terms "you," "your," "yours" and "User" refer to the customer using our website. The terms "Business," "we," "us,", "Website", "Site" and "our" refer to Dropinbase having website URL: https://dropinbase.com/ and "Subdomain" refers to the Dropinbase subdomain having the URL: https://portal.dropinbase.com, and "Products" shall include the innovative no and/or low-code system designed for creating database applications.

This Privacy Policy is governed by our Terms & Conditions Agreement and is an extension of the Terms & Conditions Agreement. By using this website, you consent to the data practices described in this statement. We may periodically make changes to this Privacy Policy and we will include such changes or modifications on this page. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

It is hereby declared through this Privacy Policy that we shall collect your information through our Website, Subdomain and our Products to better understand you and to further improve our Website, Subdomain and Products and our services to you. Please read this Privacy Policy to be aware of the kind of information being collected and how the information is used.

This Privacy Policy is also governed by The Protection of Personal Information Act (POPIA) of South Africa, General Data Protection Regulation (GDPR) of the European Union (EU) and the Central Consumer Protection Authority (CCPA) of California, USA, and other applicable statutes, legislations and industry regulations and if you are using this website from outside the territory of the European Union, South Africa or California, USA, and this Privacy Policy is not compliant with the applicable legislation or statutes of your domicile country, please refrain from using this Website. Please read this Privacy Policy to be aware of the kind of information being collected and how the information is being used and/or processed.

    1. HOW WE USE YOUR INFORMATION

    • 1.1. The information disclosed by you is used to store information about you, improve and/or customize our products, and for internal marketing purposes. We do not sell, exchange, or release your personal information (name, e-mail address, personal data, etc) in any way, shape or form. Your information is not shared with any other third party or company outside of agreed terms and conditions, between us and such third party or company.
    • 1.2. Personal Information
      • 1.2.1. Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share your Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to the User's email address for the purposes of sending emails from us and/or service providers associated with the services or products sold on our Website. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
      • 1.2.2. We collect your Personal Information through the following ways:
        • 1.2.2.1. Communication methods disclosed by you on our Website including but not limited to mobile number, email address, social media usernames and/or other forms of communication;
        • 1.2.2.2. Contact us and/or registration forms filled by you, displayed on the Website; and
        • 1.2.2.3. Other third party services including but not limited to lead generating websites and/or services.
      • 1.2.3. In general, the Personal Information you provide to us is used to help us provide improved Services to you and/or to better communicate with you. However, we do not share your personal information with other users or unauthorized third parties. For example, we use Personal Information to:
        • 1.2.3.1. contact Users in response to questions;
        • 1.2.3.2. conduct marketing and promotional activities;
        • 1.2.3.3. sell the products and services offered by us;
        • 1.2.3.4. deliver the products offered by us;
        • 1.2.3.5. maintain the products offered by us;
        • 1.2.3.6. sending personalized discount coupons and offers;
        • 1.2.3.7. soliciting feedback from users;
        • 1.2.3.8. send you order confirmations of the products purchased by you;
        • 1.2.3.9. assess the needs of your business in order to determine suitable products;
        • 1.2.3.10. send you information regarding the requested product or service opted by you;
        • 1.2.3.11. respond to customer service requests;
        • 1.2.3.12. send you timely communications;
        • 1.2.3.13. conduct proper due diligence;
        • 1.2.3.14. respond to your questions and concerns;
        • 1.2.3.15. provide technical support;
        • 1.2.3.16. inform users about promotional and discount offers;
        • 1.2.3.17. enable us to bill User's and for User's to pay us for our services and this includes processing payment information and maintaining accurate billing records; and
        • 1.2.3.18. allow Users to create teams and manage team members' access to private and public plugins on our Website. This involves collecting information necessary to authenticate user accounts, assign roles, and manage access permissions effectively.
      • 1.2.4. We may share Personal Information with outside and/or third parties if we have a good-faith and/or belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable terms and conditions, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our Users or the public as required or permitted by law.
      • 1.2.5. We collect the following kinds of Personal Information from you:
        • 1.2.5.1. contact information about you such as name, email address, mailing address, country name, IP address, phone number;
        • 1.2.5.2. billing information in the form of tokens referencing your account at a payment gateway such as PayPal (as mentioned in clause 1.2.7.);
        • 1.2.5.3. information about your business, such as company name, company address, role, and business type; and
        • 1.2.5.4. other personally identifiable information that can be used to contact or identify you.
      • 1.2.6. During the registration process, user information is captured through a registration form and stored in our secure online database. We perform daily backups of this database, and these backups are encrypted to ensure the security and integrity of your data. When Users authenticate, a PHP session ID is stored in an essential cookie (clause 2.2.) to maintain session state between application requests.
      • 1.2.7. We do not capture banking details directly. Instead, a token referencing a User's account at a payment gateway, such as PayPal, may be used for deducting periodic subscription fees. This token is only utilized after obtaining the User's specific and explicit consent.
    • 1.3. Non-Personal Information
      • 1.3.1. In general, we use Non-Personal Information to help us improve the Service and customize the User experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Website. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
    • 1.4. Use of Analytics
      • 1.4.1. We share some of the collected information with third-party analytics tools such as Google Analytics in order to produce intelligent insights, detect & remove fraudulent data, including spam, and offer better services. Our data sharing with such agencies is governed by the Protection of Personal Information Act (POPIA) of South Africa, General Data Protection Regulation (GDPR) of the European Union and Central Consumer Protection Authority (CCPA) of California, USA and other applicable legislations and industry regulations. If you are using this website from outside the territory of South Africa, the European Union, or California, USA and this Privacy Policy is not compliant with the applicable legislation of your country, please refrain from using this Website.
    • 1.5. Information Obtained from Third Parties
      • 1.5.1. Logging in via federated authentication service providers may grant us access to your personal information, like name and email address.
      • 1.5.2. Information provided by referral service providers or reselling partners, or shared at events sponsored by us, may be received. Requests to remove such information can be made by sending a request to the email address being [email protected].
      • 1.5.3. Information about you may be obtained from reselling partners, service providers, or review sites, if you express interest in our products or services, through them.
      • 1.5.4. Publicly available information about you from social media interactions, review sites, or other sources may be collected to improve our products and services, understand User reactions, or reproduce feedback, ratings and reviews. We may retain this information even if such information is deleted from the social media sites.

    2. HOW ARE COOKIES USED

    • 2.1. We track your information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a User's web browser from our servers and are stored on the User's computer hard drive. Sending a cookie to a User's web browser enables us to collect Non-Personal information about the particular User and keep a record of the User's preferences when utilizing our Services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
    • 2.2. Essential Cookies
      • 2.2.1. These cookies are essential for the basic functionalities offered by our Website and the products offered through our Website. This class of cookies helps in keeping an User logged in to the Website service and helps remember relevant information when they return to the Website service.
    • 2.3. Preferential Cookies
      • 2.3.1. Functional and/or preferential cookies enable us to recall your selections (such as username, language, or region) and additional functionalities (such as managing the cookie banner, redirection to another page) to offer a more tailored online experience. These preferences are retained (via persistent cookies) to eliminate the need for reconfiguration upon subsequent visits to the page.
    • 2.4. Insight Cookies
      • 2.4.1. These cookies are used for tracking the User's activities within the Service, which in turn helps us in improving the User's experience. We partner with third parties to capture how you use and interact with our Website through various kinds of analytic softwares such as Google Analytics, to improve our products and/or services.
    • 2.5. Marketing Cookies
      • 2.5.1. We also use some marketing cookies provided by third parties to collect and analyze various information about the visitors to the Dropinbase Website and Users of the Website. No personal or intrusive information is collected in this process though.
    • 2.6. Third Party Cookies
      • 2.6.1. A third-party cookie originates from a domain different from the one you are currently visiting (e.g., cookies set by google.com on https://dropinbase.com/). While some of Dropinbase services may be hosted on third-party domains, our commitment to privacy remains consistent across all domains.
      • 2.6.2. Dropinbase strictly prohibits third-party tracking companies from setting cookies or other trackers on our Website to safeguard User privacy. However, when embedding third-party hosted content on our Website, the third-party may set cookies on your browser for intended service purposes (e.g., bandwidth management, language preference storage, tracking consent, and anonymous statistical data collection). Whenever feasible, we prioritize privacy-friendly options such as privacy mode and anonymous statistics only, to ensure User privacy. Nonetheless, some aspects of embedded content may not be entirely within our control, including the ability to unilaterally manage cookies set by these third parties upon loading of the Website's webpage.
    • 2.7. Management of Cookies
      • 2.7.1. Many browsers offer settings preferences to manage cookies. However, restricting the Website from setting cookies could potentially diminish your user experience by removing personalization features. It may also prevent you from saving customized settings such as login information. In case of the Subdomain, you must allow all cookies in order to sign-in to the Subdomain and to maintain a consistent and secure session state. Browser manufacturers typically provide guidance on managing cookies within their products.

    3. IS THE INFORMATION DISCLOSED?

    • 3.1. We are not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your personally identifiable information with certain third parties without further notice to you, as set forth below:
      • 3.1.1. Third Party Applications and Services
        • 3.1.1.1. If you elect to use one or more third party applications that interoperate with our Service, those applications may upon your election be given access to data (which may include personally identifiable information) on our systems generated in connection with your use of our Services. Please remember that we are not responsible for the policies and practices of third party application providers, and we shall have no liability arising from any action of any such provider as it concerns your data or information or otherwise. In connection with your use of any such third party applications, please review, carefully, the applicable privacy policies of each such third party application provider to become familiar with their policies and practices as it concerns your data and information.
      • 3.1.2. Business Transfers
        • 3.1.2.1. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, restructure, reorganization, dissolution or similar event, personally identifiable information may be part of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer or successor of the Company may continue to use your information as set forth in this Privacy Policy.
      • 3.1.3. Related Companies
        • 3.1.3.1. We may also share your personally identifiable information with any entity that is affiliated with us for purposes consistent with this Privacy Policy.
      • 3.1.4. Agents, Consultants and Related Third Parties
        • 3.1.4.1. We, like many businesses, sometimes use other companies such as PayPal and/or other payment gateway companies to perform certain business-related functions. Examples of such functions include processing payments, mailing information, and maintaining databases. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
        • 3.1.4.2. We may engage third-party service providers to process data on our behalf. These providers are bound by contractual obligations to safeguard the data and use it only for the purposes specified by us. We ensure that these third parties adhere to stringent data protection standards and comply with all relevant privacy laws and regulations. By working with trusted partners, we aim to provide you with the best possible services while maintaining the highest levels of data security and privacy.
      • 3.1.5. Legal Requirements and Other Circumstances
        • 3.1.5.1. We may disclose your personally identifiable information if required to do so by law or in the good faith belief that such action is necessary to:
          • 3.1.5.1.1. comply with a legal obligation;
          • 3.1.5.1.2. protect and defend the rights or property of the Business;
          • 3.1.5.1.3. act in urgent circumstances to protect the personal safety of Users of the Website or services or the public, or
          • 3.1.5.1.4. protect against legal liability.
      • 3.1.6. International Transfer of Data
        • 3.1.6.1. We are committed to ensuring that your personal information remains secure and protected, regardless of where it is processed. If personal data is transferred outside the User's country, we ensure that appropriate safeguards are in place to protect the data in compliance with applicable data protection laws. These safeguards may include:
          • 3.1.6.1.1. Ensuring that the destination country has been recognized as providing an adequate level of data protection.
          • 3.1.6.1.2. Implementing standard contractual clauses or other approved transfer mechanisms to provide adequate protection for the transferred data.
          • 3.1.6.1.3. Obtaining the User's explicit consent for the transfer of their data to another country.

    4. SECURITY OF DATABASE

    • 4.1. We will never sell, rent or market your personal contact information for any marketing purposes whatsoever. Your information is securely stored, and all information is encrypted and transmitted using a Secure Sockets Layer protocol. We employ a comprehensive approach to data security, utilizing various client and server-side mechanisms to ensure that information is securely captured, transmitted over the internet, and stored in our database. Our security measures including but not limited to:
      • 4.1.1. using strong encryption protocols (such as TLS/SSL) to protect data during transmission, ensuring that your information remains confidential and secure;
      • 4.1.2. implementing strict access controls to ensure that only authorized personnel have access to personal data. This includes the use of multi-factor authentication (MFA), role-based access controls (RBAC), and regular audits of access permissions to maintain stringent security standards;
      • 4.1.3. conducting regular security assessments, including vulnerability scans and penetration testing, to identify and mitigate potential threats. These proactive measures help us maintain a robust security posture;
      • 4.1.4. anonymization or pseudonymization of personal data to further protect user privacy and minimize the risk of data breaches;
      • 4.1.5. maintaining encrypted backups of our database to ensure data integrity and availability in case of any data loss incidents. These backups are regularly tested to ensure reliable recovery; and
      • 4.1.6. monitoring our systems for suspicious activities, and detailed logs are maintained for auditing and forensic purposes. This helps us detect and respond to potential security incidents promptly.
    • 4.2. Any information collected about the Users in accordance with the products or services offered on our Website are for personalized User experience and we shall use such information for providing better products and services through our Website. We shall hold such information securely in accordance with our internal security policy and applicable law. We will at no time collect or redistribute this information without your consent, except where legally required to do so by law.

    5. PRIVACY PROTECTION

    • 5.1. Your information is stored at the list server that delivers your newsletters. Your information can only be accessed by those who help manage those lists in order to deliver marketing and promotional emails, to those who would like to receive our newsletters.
    • 5.2. All of the newsletters that are sent to you by us include an unsubscribe link in them. You can remove yourself at any time from our newsletters by clicking on the unsubscribe link at the bottom of the email containing such a newsletter. You can also contact us at support by writing to us at [email protected] to change or modify your information at any time.
    • 5.3. This Privacy Policy may be changed at any time at our sole discretion, depending on the change being made in the Company's internal policies. If we decide to update this Privacy Policy, we will post the updates on this page and/or on our Website.
    • 5.4. If you have any questions or concerns regarding our Privacy Policy, please direct them to support by writing to us at [email protected].

    6. DATA RETENTION

    • 6.1. Due to accounting constraints, personal information linked to billing records cannot be deleted. However, other user personal information and accounts can be deleted. Most changes to the database are stored in audit trails which can be accessed by the User. Audit trail information cannot be deleted or updated unless the entire related User account is deleted. Users can update and delete their information by signing in to the User portal through the Subdomain. We provide tools and options within the User portal for Users to manage their personal information effectively. By retaining and managing this data responsibly, we aim to comply with applicable legal and data privacy obligations while respecting User privacy.
    • 6.2. We will retain your information for as long as your account is active or as long as you opt for our Website services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

    7. PROTECTION OF INFORMATION

    • 7.1. We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account username and password and we urge you to take steps to keep your personal information safe by not disclosing your account username and password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Website service, you acknowledge that you understand and agree to assume these risks.

    8. LEGAL BASIS

    • 8.1. If you are an individual using our websites, the legal basis for our information collection and usage depends on the specific personal information and the circumstances surrounding its collection. We adhere to international data protection standards, using regulations from South Africa, the European Union, and California, USA as benchmarks and Users from other countries should ensure that their laws are compatible with these standards (if your country's laws are not compatible, please refrain from using our Website or Subdomain). Typically, our activities for collecting and processing information are based on:
      • 8.1.1. contractual necessity;
      • 8.1.2. legitimate interests of Dropinbase or a third party, provided they do not outweigh your data protection interests; or
      • 8.1.3. your consent.
    • 8.2. There may be instances where we are legally obligated to gather your information or where it's necessary to protect your vital interests or those of another individual.
    • 8.3. If we rely on your consent to share your information or data with us, as the legal basis, you retain the right to withdraw your consent at any time. However, this will not affect any processing that has already occurred.
    • 8.4. In cases where we rely on legitimate interests as the legal basis, and those interests are not outlined above, we will clearly elucidate to you what those legitimate interests are at the time of collection of the information.

    9. YOUR RIGHTS REGARDING COMMUNICATIONS SENT BY US

    • 9.1. You have the right, at any time, to prevent us from contacting you for marketing purposes. When we send a promotional communication to a User, the User can opt out of further promotional communications by following the "Unsubscribe" instructions provided in each promotional email. You can also indicate that you do not wish to receive marketing communications from us by simply opting out of receiving such marketing communications through the Website. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the opt-out page, we may continue to send you account-related emails, administrative emails including, for example, periodic updates being made to our Terms and Conditions, Privacy Policy, and other agreement and policies displayed on our Website.

    10. YOUR RIGHTS REGARDING INFORMATION HELD BY US AS A CONTROLLER

    • 10.1. If you are located within the territory of South Africa, the European Union or California, USA, you possess rights concerning the information held by us. We commit to providing you with these rights regardless of your chosen place of residence and/or domicile.
    • 10.2. You have the right to access, and obtain a copy, if necessary, to the categories of personal information we hold about you, including but not limited to details about its source, purpose, processing period, and the recipients of the information.
    • 10.3. You have the right to update or correct any inaccuracies in the information we hold about you. Depending on the purpose of data usage, you can request the addition of supplementary information to our database.
    • 10.4. You have the right to request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the original purpose of collection.
    • 10.5. In certain situations, you may request limitations on the use of your information, such as when you object to its use and when we need to verify whether we have legitimate grounds to continue using your information.
    • 10.6. You have the right to transfer your information to a third party in a structured, commonly used, and machine-readable format, provided the information is processed with your consent or by automated means.
    • 10.7. You can object to the use of your information in certain instances, such as for direct marketing purposes.
    • 10.8. If you have any concerns regarding the way we collect, use, or share your information, you have the right to contact us at [email protected] and if your problem remains unresolved, you have the right to lodge a complaint with the appropriate supervisory authority. Note that this right may not be available if there is no data protection supervisory authority in your home country.

    11. PERSONAL INFORMATION OF CHILDREN

    • 11.1. Our products and services aren't aimed at individuals under the age group of 18 (eighteen) years. Dropinbase doesn't knowingly gather personal information from children under 18 (eighteen) years old for its own use. If we discover that a child under 18 (eighteen) years has given us personal information, we'll take measures to delete such data. If you believe that a child under 18 (eighteen) years has provided personal information to us, please contact us at [email protected] with the details of such User being under the age of 18 (eighteen) years, and we shall take the necessary actions or steps to remove the information we have about that child.

    12. LINKS TO OTHER WEBSITES

    • 12.1. As part of the Service, we may provide links to or show advertisements about other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Website and the Website services. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link displayed via advertisement on our Website or via our service. To the extent that you access or use the service through or on another website or application, then the privacy policy of the other website or application will apply to your access or use of that website or application. We encourage you to read the privacy statements of other websites before proceeding to use them.

    13. FORUMS AND BLOGS

    • 13.1. We may host publicly accessible blogs and forums on Discord.com and/or our Website, and we shall only post any and/or all information on such publicly accessible blogs and forums on Discord.com and/or Website.

    14. CHANGES TO OUR POLICY

    • 14.1. We reserve the right to change this Privacy Policy at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our Website. Significant changes will go into effect immediately or within 2-3 business days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Website and this privacy page for updates.

    15. CONTACT US

    • 15.1. If you have any questions regarding this Privacy Policy or the practices of this Website or you want to provide any feedbacks to us regarding the Website or the Subdomain, please contact us by sending an email to [email protected].